The market can’t be trusted to keep supplying you with what you like, because the goal of the market is not to have sold things but to be selling more things, tomorrow. It’s not about the loyal customer, but the one whose loyalty still needs to be negotiated – on new terms, if need be. The loyalty of the old customers is strictly one-way.
via Tom Scocca, The downward spiral of progress – The Boston Globe.
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From jeffmacintyre.com: Why companies keep ruining your favorite products http://bit.ly/18Z6FJ
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